Upon downgrading to a free plan, any premium features that were previously accessible on the premium plan will no longer be accessible on the free plan, so we recommend downgrading shortly before the subscription is due for renewal, if you don't intend to renew the subscription. You can downgrade your account to Free at any time during the subscription period by navigating to Settings → Dashboard → 'Downgrade to free'. In terms of your subscription, please note that all subscriptions within ProtonMail and ProtonVPN are automatically renewed each month, year or 2-years depending on the initial subscription renewal period that you have selected. You can also find some troubleshooting tips for connectivity issues here. Our customer support team would be happy to help with addressing any issues you may be experiencing. In terms of connection issues, these can largely depend on the configuration of the device and Internet connection on the user's side.
Sorry to hear about the negative experience you've had with our service.
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